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Exchange, Refund and Cancellation Policy
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5 comments

I ordered a 100% human hair wig in #8 color (mid ash blond). I received a reddish brown dark peanut butter color wig.

I contacted them the same day I received it. They will not refund and blame me for the color choice since they have THEIR OWN color chart (no where does it say this) and excused themselves by adding computer screen light and photo shoot adds to distortion. I have always used # 8 in my own hair. No distortion on my based knowledge.

It is a Chinese scam!! BE AWARE..

do not buy from them.... they are NOT reliable and they are liers.

Product or Service Mentioned: Wigsis Human Hair Wig.

Reason of review: Not as described.

Monetary Loss: $140.

Preferred solution: Full refund.

I liked: Disappointing.

I didn't like: Problem solving, This company was poor in service and product.

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Anonymous
#1500854

You ladies are correct, this Micaela, is none other than a liar, in fact her name must be fake. They did it to me Lies lies lies.

They use difference companies but it only leads to that one company in China... Scammers.

But what goes around will come back worse. Good day

Anonymous
#1308194

They will not honor their own return policy but after a month of emails back and forth they finally replied with a return address but will only replace not refund :

The return address:

Receiver: Miss Guo

Address: Room 1003, Huishang International Building, Shouchun Road, Luyang District,

Hefei City, Anhui Province, China

Postal Code: 230000 Tel: 18956560706 Must be sent back by USPS. I can only hope this information will help others to avoid buying anything from this company and if they do that this return address will be valid. The customer service and poor quality product are not worth the aggravation we must go through, I've learned my lesson and will now only buy wigs through tlcdirect.org they honor their return policy and customer service is kind and helpful.

Anonymous
to Debra Burton-On-Trent, St Helens, United Kingdom #1312590

Hi yes a few in england have come across vivwigs or wigsis.avoid at all costs i have brought in paypal to sort mine after some advice from a facebook page about this company.

Anonymous
to Debra #1418367

My god I just ordered a wig from them .It's horrible. They will not refund me. This place is a scam.

Anonymous
Niceville, Florida, United States #1190986

I ordered two wigs from them. It took them forever to get to me.When I finally received them they were not even what I ordered,nor was the color correct.They are very poor quality. I would avoid buying any product from them.

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