Roger G Wgt

Company's a scam!!!

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This company's supplier or factory is based in China, so it makes it impossible to get a replacement or refund in case of a problem. Buyer beware, the wigs aren't anything like the pictures shown on their website located in Illinois. They have a 30 day return/refund policy but you have to ship it back to China, and they state if there is a problem getting the package returned, no refund will be issued. You have to pay for the return shipping, with a tracking number, this is extremely expensive. The main company in Illinois, where you ordered the item from, will not even communicate with you, they just refer you to their supplier in China, *** poor business practices. Avoid this company like poison!!!
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Loss:
$104
Cons:
  • Too many to mention

Preferred solution: Full refund

User's recommendation: Absolutely not!!!

Jen M Isx

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Verified Buyer
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Verified Reviewer

TERRIBLE wig and experience. Avoid at all costs.

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Wigsis - TERRIBLE wig and experience. Avoid at all costs.
Wigsis - TERRIBLE wig and experience. Avoid at all costs. - Image 2
Wigsis - TERRIBLE wig and experience. Avoid at all costs. - Image 3
Wigsis - TERRIBLE wig and experience. Avoid at all costs. - Image 4
Avoid at all costs. I cannot emphasize this enough. The wig I paid hundreds of dollars for is an unusable, poorly constructed, unbelievably nasty excuse for a wig. I wish I could post pictures here to show exactly how disappointing this piece is. AND, if you want to return (which you will) they want you to pay to return it to CHINA. In addition to purchasing a *** wig, they expect you to pay $30 to return it to them.
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Loss:
$237

Preferred solution: Full refund

User's recommendation: Avoid. Run. Don't look back.

bryan s Rul

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Verified Buyer
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Verified Reviewer

Need a refund

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Wigsis - Need a refund
This is not the wig we thought it was shown I need a refund and a return address to send this back to you
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Preferred solution: Full refund

User's recommendation: Don't get one

Brenda G Jqo

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Verified Reviewer
| map-marker Corner Brook, Newfoundland And Labrador

Totally wrong style and color

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services dont get the one you wants they send a totally different wig color and different styles cant get ahold of them and they can't respond or listen to you while you are trying to order. They're not a trusted company to order from and it was a waste of money AngryAngry
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User's recommendation: Bad company, consumer services dont get the one you wants they send a totally different wig color and different styles

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Medellin, Antioquia

Never received the wig

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Wigsis - Never received the wig
Wigsis - Never received the wig - Image 2
I bought a wig the 21 st of May and never received It in Miami, USA The sending was througt USPS ...very delay and was never received...
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User's recommendation: Never buy in this company

Anonymous
map-marker Banner Elk, North Carolina

Need to return wig. The color doesn’t look like on your website. Doesn’t look any where close to my other wiga

Updated by user Feb 17, 2024

I was sent the wrong wig as it looks NOTHING like what I ordered. The color is not a blend of dark and blonde hair, it’s way to long.

I need shoulder length. I ordered a Jaclyn Smith human hair that was curly and shoulder length. I DO NOT want this wig. It offers nothing for me.

Tell me how to return it for refund. Strange, there was no paper work with this wig. The wig doesn’t even fit my head! It’s useless to me.

Give me a refund and we’ll go from there. I will also notify my bank of fraudulent activity if this isn’t resolved. My experience has been most unpleasant.

Not only do I have alopecia strata, but I am in a wheelchair to boot. Glad to be 82, but I don’t need hassles in my life!

Original review Feb 16, 2024
Need to return wig as it is wrong color and doesnt look anything like your website. The wig came with no paper work which I thought strange. Where do I send it back and how do I get a refund.? I ordered a human hair wig that was a Jaclyn style shoulder length and very curly in a frost like color ( some brown and some blonde. This wig that u sent me is entirely different. Could it have been sent to the wrong person?
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Anonymous
map-marker Sulphur Springs, Texas

Refusal to provide returns address for unsatisfactory color of wig

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Ordered an ash brown wig, received a blazing red one instead. Have contacted the company 3 times for the returns address. All that I have received in one reply wanting a picture of the wig! I do not have phone to do that type of service. Now they do not answer my e-mails at all. They want to do business by email, no phone numbers are provided. The address on the web site is not in USA
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User's recommendation: Don't order anything from this company.

Linda W Wjz

Mail time and your reviews. Should have read reviews first!

Ordered wig 01/16/24. Said would have in 10 days. Checked email today, still processing. No way I will have it by the 26th. Plus your reviews are horrible. Will never use this company again!!
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Cons:
  • Taken too long to get mail order

Preferred solution: Full refund

User's recommendation: Read the reviews first!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Atlanta, Georgia

They say they will give refunds. Finding that to be untrue.

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Wigsis - They say they will give refunds. Finding that to be untrue.
I contacted them because I needed to send back the wig i bought. I thought it was human hair but it's synthetic and I'm allergic to it. They are trying to get me to keep it even though I'm allergic to it and can't wear it. Since I told them I didn't want to keep it they have stopped communicating with me. DO NOT BUY A WIG FROM THIS SITE!!
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User's recommendation: DO NOT BUY A WIG FROM THIS SITE!!

Jacob E Ekp
map-marker Culpeper, Virginia

My wig

My problem is I really need my wig it hasn't came from USPS my name is Jacob ellis it's been taking too long
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Resolved
Vickie U Dwr

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Verified Reviewer

Resolved: Return

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Updated by user Jan 07, 2024

Company fixed the issue and I have been provided with settlement agreement. Company offered 20 00 refund. Agreed rather than ship back to China and pass the 14 day return policy.

Updated by user Jan 11, 2024

Did get the 20.00 refund.They only responded after contacted through pissed consumer.

Updated by user Jan 07, 2024

I opted to take 20.00 refund without having to return item via mail to China. By the time it would have arrived the 14 day return policy limit would have been long past.Refund pending as of Sunday Jan. 7th.

Updated by user Jan 06, 2024

Company offered a 20.00 partial refund on 72.00 purchase. Not sure I'll settle.

Original review Jan 05, 2024
Company does not respond to emails no answer on phones. Wrong product size. Have filed dispute with PayPal.
View full review
Loss:
$72
Pros:
  • No pros
Cons:
  • Unresponsive to customers

Preferred solution: Full refund

User's recommendation: Do not purchase from here. Ships from China and unresponsive to return requests.

Lillian G Nsb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst experience with any seller

I ordered 100% human hair wig, made sure color was right,(ordered somewhat brunette wig), made sure seller knew it had to be 100% human hair, as they stated it would be and I got charged for it. It took months to receive. they sent a "blond wig" and it was SYNTHETIC. Contacted seller, who apologized. I requested full refund as their refund policy stated, THEIR REFUND STATEMENTS ARE FALSE!! they fought me on getting refund and advised shipping UNUSED WIG BACK, WOULD COST ME MORE THAN INITIAL WIG COST..DOWN $155, than they offered a $20 refund//JOKE. they advised that wigs are made in China and we had to pay for return to China, even though everything was their fault. WORST SCAM COMPANY EVER!!!BUYER BEWARE, SAVE YOUR MONEY, FIND REPUTABLE COMPANY...HOPE THIS KEEPS SOMEONE FROM BE SCAMMED BY THIS COMPANY... THANK YOU FOR YOUR ORDER FROM WIGSIS.COM. You can check the status of your order by logging into your account. Order Questions? Email: service@***.com Your Shipment #STA231218****38C564 Order #TA231027C7771
View full review
Loss:
$154
Pros:
  • No pros
Cons:
  • Total scam company in all ways

Preferred solution: Full refund

User's recommendation: STAY AWAY FROM THIS COMPANY

Anonymous
map-marker Highland, California

Not right color

Wigsis - Not right color
Wigsis - Not right color - Image 2
Wigsis - Not right color - Image 3
I recently order a wig its the wrong color and no style. What happened but they sent me two wigs and charged me for two. I would like my money back and will gladly send the wigs back. I have taken pictures and tried to send them but cant. Help! Marlene McMeans
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judit c Wjz

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Verified Reviewer

Return

I need to return this wig I purchased not the color i wanted and cannot find a phone number..Am going to call credit card company
View full review
Loss:
$4121
Cons:
  • Terrible order page very confusing

Preferred solution: Full refund

Resolved
Renee B Grs

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Verified Reviewer

Resolved: Not at all like picture shown nor the color.First time with wigsis

Updated by user Jan 08, 2024

Company fixed the issue and I have been provided with apology. I've accepted $45. I will never buy from them again.

Original review Dec 08, 2023
Not the color nor the style. Very desapointed. They wrote to me 4 times offering $10 back and keeping the product...no way Then $20. on a purchase off $175.Cnd Then $30 becausethey deal with China, I would have to send it there. What a rip-off.
View full review
Loss:
$175
Pros:
  • Only cons
Cons:
  • Can not be refund

Preferred solution: Full refund

User's recommendation: Please do not buy from them.

Anonymous
map-marker Norman, Oklahoma

Order status

I ordered a wig a couple of weeks. Haven't received it. Can you check on it please? My name is Linda Golden I live in Norman, Oklahoma on Barbour Ave. Please let me know the status.
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