Sylvia W Xro

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Verified Buyer
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Refused to return or refund!!

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Updated by user Jan 17, 2025

I am now following Wigsis on their FB page and have reached out to the company with proof of sale and pictures showing unit is still tagged. So no resolve continue to offer me discounts on a unit I really don't want or need all due to it arriving after my birthday.

For someone elderly and with health issues this is just too much!! Just return my money !! Don't put yourselves through this!!!

Not worth dealing with them. I've never had this issue from my other wig companies.

Original review Jan 16, 2025

I am attempting to return an unused unit back to them because I received it late! They are refusing to send me return information!

Do not use this company!! They are very unprofessional and have no true desire to service customers with quality merchandise. If they did, it wouldn't be impossible to return! Scam!!!

Here are company emails with them pretending as though they will do something.

I keep receiving the same bot emails!! Scam!!!

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Loss:
$110
Cons:
  • Scammers

Preferred solution: Full refund

User's recommendation: Order from another site!!! Please!!!

Resolved
Betty A Wzk

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Verified Reviewer
| map-marker Rocky Top, Tennessee

Resolved: False Advertisement

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I ordered a wig on 09-25-24 and when I received it on 10-15-24 it was totally different than what I ordered.

When I tried to comb it, the wig is matted, it's beyond tangling.

It supposed to be a full lace wig which you can part freely according to the pictures and description. This is called Bait and Switch and False Advertising.

This company don't want to give me a Prepaid shipping label to return because they say it's not their policy to pay for Return.

The policy should be voided if you didn't receive the right wig.

I paid 175.12 and to return is 92.18 to USPS. Buyer Beware

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User's recommendation: Do anyone want to file a Class A lawsuit

VANESSA A Zsx

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I ordered a Remy human hair wig & the wig I received was not human hair.

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Wigsis - I ordered a Remy human hair wig & the wig I received was not human hair.
Wigsis - I ordered a Remy human hair wig & the wig I received was not human... - Image 2

I requested an exchange and we agreed to exchange the wig. I paid to return the wig and a $20 exchange fee.

After that, they asked me for more money to exchange the wig.

All I want is what I paid for. They keep asking me for more money.

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Loss:
$200
Pros:
  • No pros all cons
Cons:
  • Are a fraud

Preferred solution: Deliver product or service ordered

User's recommendation: Do not order from this company. It is a scam.

Kianna Dzy

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Verified Reviewer
| map-marker Wood Ridge, New Jersey

I PURCHASED A HUMAN HAIR WIG AND FOUND OUT IT IS SYNTHETIC

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I wanted to return the wig because the style and color was not what I expected. I was told to send a picture of the with the tag.

I did that and never heard anything from them. I never received the address to send it to.

I had a hairdresser to dye it, it would not take. She said that it was synthetic since it would not take.

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User's recommendation: I paid 283. for that wig

Sandra W Rbz

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Verified Reviewer

I was terribly disappointed they sent me the wrong wig and it took 3 months to arrice

I want to know how to return this cheap wig! It wasn't even what I ordered.

I want my money back.

Please send me a return address ASAP. Don't.

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Loss:
$12400
Cons:
  • Wigs are cheap

Preferred solution: Full refund

User's recommendation: Don't buy from this Company!!!!

Danny W Gbw

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Verified Reviewer

I would like the phone number for wigsis

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I would like a refund and would like to cancel my order for the wig I ordered last month, in November. I thought it was a one-piece wig, a whole wig, but instead, I found out it's seven pieces. I do not want it.

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Loss:
$22
Cons:
  • Non delivery of product

Preferred solution: Full refund

Anonymous
map-marker Parkville, Maryland

Fake company

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This company is based in China and are taking money from customers and not supplying the items ordered or displayed on their website. I was sent a synthetic wig, which cost $170.

Retuned the wig, Wigsis sent a different wig still synthetic and not the wig I ordered. Ive chalked it up to a loss

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User's recommendation: DO NOT ORDER WIGS THE COMPANY IS FAKE

Helen T Xdy

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Verified Reviewer
| map-marker Dallas, Georgia

Very disappointed with the type of service I have received from you

The wig you sent me was awful.I have being trying to return it since I received it which was also very late received

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Jeanette D Mxu

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Verified Reviewer
| map-marker Jacksonville, Florida

No return no refund

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Just had to go back and forth wanting to return the wig and they wanted to give me a discount so finally just took the discount they did not want me to return the wig for a refund

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CHERYLL B Iwa

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Verified Reviewer

I ordered a wig from them and Jennifer Aniston wig but I got an ugly white wigs it does not fit I ordered a size petite and one that look like Jennifer Aniston this isn't with anything like it they wo

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Wigsis - I ordered a wig from them and Jennifer Aniston wig but I got an ugly white wigs...
Wigsis - I ordered a wig from them and Jennifer Aniston wig but I got an ugly... - Image 2

But wait, for $117, it took forever to get here, around 2 months. When it arrived, it was not what I ordered.

Now, they will not get in touch with me. They tried to at first and offered me a different one that was in stock. They told me I would have to pay for the shipping, which would be $15. They told me I could keep the wig and then promised to refund me a portion of my money.

I simply told them I wanted my money back. I haven't heard anything back from them. I asked them to give me my money back and to send something for me to return the wig to them. I would send it back, but only once I had received my refund.

After all, they received their money first and then sent me that piece of junk. I can send pictures if needed.

View full review
Loss:
$117
Cons:
  • This company sent me the wrong product and then did not want to deal with the issues nor send me my money back

Preferred solution: Full refund

User's recommendation: Just don't order from these people find a reputable company and order from them

Kianna Dzy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

I purchased a wig and do not have an address to send it to

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I've been trying to find away to send a wig back that I don't want. The no.

I called was a different company.

The lady I spoke to told me they had a chat line. I still didn't get a address or phone number.

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User's recommendation: don't purchased anything from them.

Anonymous
map-marker Philadelphia, Pennsylvania

I ORDER AN AUBURN WIG AND WAS SHIPPED A BLONDE WIG

I ordered the auburn curly long Beyonce wig on November 27,2024. On December 30 I opened the box with great anticipation only to find a blonde wig!

Who is so colored blinded or unwise to do this to your first time customer, Dr. Mary? I am requesting my full refund and see no further reason why I should patronize your company in the future.

Please provide the address so that I may ship UPS ASAP. I expect my refund expeditiously ( QUICK AND EFFICIENT)

Disappointedly indeed

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User's recommendation: Do not buy from this company if you do not want disappointments

Kianna Dzy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wood Ridge, New Jersey

No way to return the wig.

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I want to return a wig and there is no way to do it. I called a number that was another co.

I was told that there was no number. I could use a chat line.

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User's recommendation: don't order from this co.

Sandy W Dvz

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Verified Reviewer

Order # TA241010C6369

I received this wig and it is not what i ordered. It is in the box, tags attached and never worn.

I must return it, please provide return address and any instructions.

Sandy Wilhoit

View full review

Preferred solution: Full refund

User's recommendation: Read reviews first

Elizabeth S Iwa

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Verified Reviewer

TA241105C2857

I need a cancellation confirmation for the above order and an immediate refund of $356.00. I cancelled the order less than 24 hours later, and they still debited my account and refused to confirm the cancellation.

View full review
Loss:
$356
Cons:
  • Very poor customer service

Preferred solution: Full refund

User's recommendation: Bad customer service

Anonymous
map-marker Dallas, Texas

No delivery

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I keep geting email that my item can't be delivered. why why why gsgsgsggggsggsggsgsgsgysytyyysysysyysyyyyygyysysysysysiiisisisisisisisiiisisisisisisisisisisisssssiiiiisiisiisiisisisiisiisiisisiissisisiiisisisisisiisisisisisisisisisisis an't deliver emails.

Rose Hoag.

Why? WWWWWpppp

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About

Summary

Wigsis specializes in hair wigs distribution. The company was founded in 2010. It has more than 13.000 salons across the United States, Europe, and Australia. Wigsis offers lace wigs, synthetic wigs, African American wigs, wigs for men, and kids. The company also provides weft extensions, micro loop ring hair extensions, lace closures, and lace frontals. Wigsis accepts returns within 7 calendar days of receipt date. It ships products worldwide using DHL, DPD, and RPX delivery services. Order status can be tracked on the company website. Available payment options are Visa, Visa Electron, MasterCard, Maestro, and American Express. It is also possible to use PayPal service.

Wigsis reviews and complaints

Wigsis is ranked 132 out of 550 in Beauty Supplies and Equipment category

Area Served

Worldwide, USA, Canada

Payment Methods

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