I had a lot of contact with Wigsis. They helped me win my case, by their lies.
Everything in writing. I would suggest that anyone who is frustrated, ask them lots of questions. For instance, their address and number. Also keep in mind that once you place your order for a wig, they automatically call it a special order the wig I got was hideous, to say the least.
Get all your information together with pictures of the wig. Then file a claim. I was required to send the wig back. It cost $54.00.
From what I understand it didn't make it back to them, probably because of the bad address!
Don't give up, you can beat them at their own game. Crooks!