I have the same situation. Just received an unacceptable wig.
Can't get the courtesy of a return address. I have brown hair. The wig is red, and ratty looking with see-through lace. Return policy states if tried on it can't be returned, but Olivia suggests I comb it out, have it trimmed and styled.
They demanded photos of the product which I sent. Their reply was a photo of the wig I ordered from the advertised model photo. Not even close, but they think it looks good. This is a scam.
Each communication is a stalling tactic. Going to be out $225. Sadly, I won't have that money to put toward another wig. So much for trying to buy a quality wig to wear after experiencing complete hair loss due to chemotherapy.
I wonder how Olivia would feel if this were her mother or sister. Oh that's right, there is no Olivia.
Product or Service Mentioned: Wigsis Wig.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $225.
Preferred solution: Full refund.